- Shipping & Returns
Shipping & Returns
BOHEMIAN TRADERS - SHIPPING & RETURNS POLICY
You can choose between:
a) A refund of the full purchase price less $10 to cover original shipping costs (if the free shipping threshold was obtained).
b) A credit note for the full purchase price including shipping costs.
We will provide a Refund / Store Credit for any full price, unworn item/s returned within 10 business days (domestic) or 18 days (international) of receipt of your order. Items purchased during promotional sales are able to be returned for a Store Credit as per the above. Orders placed during clearance sales are final and will not be accepted for Refund or Credit for change of mind or incorrect size chosen. Orders placed during VOSN promotion sales are final and cannot be returned for change of mind.
Items must be returned in the original condition with all tags attached, no makeup stains or perfume odours will be accepted. Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely we will not be able to complete the transaction, so you might like to send it registered post.
HOW TO RETURN ITEM/S:
Please send the unworn item/s along with your NAME, EMAIL and ORDER NUMBER to the address below. If you do not provide this information, we may not be able to process your return. If a credit note is selected, you will receive an email containing your credit note details once we have received your return parcel. Please allow 5 business days once your parcel is received for us to process your return:
4 / 13 Bonnal Rd
PLEASE DO NOT SEND A REPLY PAID SATCHEL BACK WITH YOUR RETURN. We process Store Credits for the amount paid (which can be used to re-purchase an alternative size or style), we do not process exchanges. If you purchase during a Promotional sale and require a Refund / Store Credit, you will be credited the amount paid.
Please do not return your item in the original satchel via a "Return to Sender" method. Any items returned in this manner will have the return postage & any additional carrier costs deducted from the credited amount.
Note: Online orders should be returned to the address above by post. We do not process returns in our boutique. As such, all items should be returned via post to the above address. If you return your order to our Erina Heights boutique, the Refund / Credit will be processed once your parcel reaches our Fulfilment Centre.
Please note; Bohemian Traders are not responsible for items posted back to our address. We recommend using a trackable post option when returning your items to us.
Our Credit Notes are offered for exchanges in accordance with the terms outlined on this page. Credit Notes are applied as credit to your account. If you have not established an account, we will set one up for you - you will receive confirmation via email with a prompt to set your unique password. To use your Credit, simply log into your account and shop in our store as usual - at checkout you will be given the option to use any available store credit as a form of payment. Our credit notes have no expiry and are deducted after product and shipping cost are calculated. Should you have troubles using your Credit Note please feel free to contact our Customer Service team via email on firstname.lastname@example.org or phone on +612 4367 8126.
Our Gift Certificates are offered in accordance with the terms outlined on this page. Gift Certificates are used in a similar manner to store credit, with the exception being that they reference a Gift Certificate code entered at checkout. Our Gift Certificates can be purchased using the link at the bottom of our website "Gift Certificates".
Gift Certificates cannot be purchased during Sales, Spend & Save promotions or any other promotion unless specifically noted.
Please note that garment and leather colours might look slightly different depending on your computer monitor; this is not a manufacturing fault. Many of our garments are made by a small community workshops, in particular our stunning hand made collection items that are hand block printed, vintage kanthas and antique embellished fabrics. They wear a story on their skin and visible irregularities are to be considered part of their charm, rather than faults (these will not be considered faulty if returned). Every product we send out is quality controlled, however if you have received a product with a manufacturing fault (excluding suspected shrinkage), please send it back for assessment. Once we have reviewed the item we will happily offer a replacement or repair as long as it has been returned within 14 days of receiving your purchase. Anything outside of this time frame will be assessed at our discretion. Wear and tear in the course of normal use is not considered a manufacturing fault. If you believe your item has shrunk after following the washing instructions on the inside of the garment, please take the time to review the measurements on the product listing after pressing your item. If you send your item back for review and we find the measurements to be within tolerance, this item will not be replaced and return shipping costs will remain with the customer.
PLEASE NOTE: ALL SALE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS, EXCHANGES or CREDITS for change of mind / incorrectly chosen size on CLEARANCE SALE ITEMS.
Where an item is included as a "Gift with Purchase" promotion and item/s from an order are returned for credit or refund, the gift must also be returned. IN the case that it is not returned, the RRP of the gifted item will be deducted from the refund or credit amount.
SHIPPING & SHIPPING TIMES
Bohemian Traders offer FREE SHIPPING on all Australian domestic orders over $150. If you need your order in a hurry, you can still select our EXPRESS SHIPPING service at a flat rate of $15.
Australian domestic orders under $150, flat rate shipping applies:
$10 regular post
$15 express post
All international orders Ship based on weight and destination, advised at checkout.
During holiday periods, please allow up to 5 business days for us to pack your order, including those that are being express shipped in an Australia Post Express post satchel. Once your order has been shipped you will receive a confirmation email containing your Australia Post tracking information if your order is being shipped within Australia (if you wish to have your Australian order insured, please contact us prior to checkout for a price confirmation). Please use the number contained in your confirmation email to track your order here http://auspost.com.au. International Orders are shipped via AusPost and do not come insurance - should you wish to have your purchase insured, please contact us for a quote. Once your parcel has been lodged with Australia Post, Bohemian Traders is no longer responsible for your goods. Please contact your local post office if you are experiencing problems during shipping. Please allow up to two weeks for your parcel to arrive if located within Australia, and 3-4 weeks for international orders.
As we aim to have your orders packed quickly, we are unable to make amendments to any orders once they have been completed at checkout - for this reason, please choose carefully.
WORLDWIDE SHIPPING AND DUTIES
We ship worldwide, so wherever you are, you can get your hands on some Bohemian Traders treasures. To calculate shipping costs, follow the prompts at checkout.
Please note that all international customers are responsible for the payment of customs duties / charges on any imports. Please contact your customs office to confirm the relevant thresholds in your area.
If required, Bohemian Traders can be contacted via phone on +612 4367 8126, however please note that the quickest way to contact us is by email.