- Shipping & Returns
Shipping & Returns
Bohemian Traders aims to provide best in class customer service. We pride ourselves on our ability to provide you with a streamlined, personalised experience. We're here to help you find the perfect size, fit and fabrication for your needs. Please do get in touch via phone, email or social media if you would like assistance with any of your purchases.
We offer Store Credit for any returned items. We do not offer refunds for change of mind or incorrect purchase.
If you would like to return any item, please follow the procedure below.
We will provide a Store Credit for any full price, unworn item/s returned within 10 business days (domestic) or 18 days (international) of receipt of your order. Items purchased during promotional sales are able to be returned for a Store Credit as per the above. Orders placed during clearance sales are final and will not be accepted for Store Credit for change of mind or incorrect size chosen. Orders placed during BTOSN promotion sales are final and cannot be returned for change of mind.
Items must be returned in the original condition with all tags attached; no makeup stains or perfume odours will be accepted. Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely we will not be able to complete the transaction, so we strongly recommend using a trackable post option when returning your items to us, along with keeping a record of your posted item and cost of postage. Please note that Bohemian Traders is not responsible for any returned items until they reach our fulfilment centre and you are notified of receipt.
HOW TO RETURN ITEM/S:
Please send the unworn item/s along with your NAME, EMAIL and ORDER NUMBER to the address below. If you do not provide this information, we may not be able to process your return. If a credit note is selected, you will receive an email containing your credit note details once we have received your return parcel. Please allow 5 business days once your parcel is received for us to process your return:
4 / 13 Bonnal Rd
PLEASE DO NOT SEND A REPLY PAID SATCHEL BACK WITH YOUR RETURN. We process Store Credits for the amount paid (which can be used to re-purchase an alternative size or style), we do not process exchanges. If you purchase during a Promotional sale and require a Store Credit, you will be credited the amount paid.
Please do not return your item in the original satchel via a "Return to Sender" method. Any items returned in this manner will have the return postage & any additional carrier costs deducted from the credited amount. Note: Online orders should be returned to the address above by post. We do not process returns in our boutique. For prompt processing, all items should be returned via post to the above address. If you return your order to our Erina Heights boutique, the Store Credit will be processed once your parcel reaches our Fulfilment Centre.
Store Credit is offered for exchanges in accordance with the terms outlined on this page. Store Credit is applied as credit to your Bohemian Traders account. If you have not established an account, we will set one up for you - you will receive confirmation via email with a prompt to set your unique password. To use your Store Credit, simply log into your account and shop in our store as usual - at checkout you will be given the option to use any available store credit as a form of payment. Your Store Credit has no expiry and is deducted after product and shipping costs are calculated. Should you have troubles using your Store Credit please feel free to contact our Customer Service team via email on firstname.lastname@example.org or phone on +612 4367 8126.
Our Gift Certificates are offered in accordance with the terms outlined on this page. Gift Certificates are used in a similar manner to store credit, with the exception being that they reference a Gift Certificate code entered at checkout. Our Gift Certificates can be purchased using the link at the bottom of our website "Gift Certificates". Gift Certificates cannot be purchased during Sales, Spend & Save promotions or any other promotion unless specifically noted.
Please note that garment and leather colours might look slightly different depending on your computer monitor; this is not a manufacturing fault. Many of our garments are made by a small community workshops, in particular our stunning hand made collection items that are hand block printed, vintage kanthas and antique embellished fabrics. They wear a story on their skin and visible irregularities are to be considered part of their charm, rather than faults (these will not be considered faulty if returned). Every product we send out is quality controlled, however if you have received a product with a manufacturing fault (excluding suspected shrinkage), please send it back for assessment. Once we have reviewed the item we will happily offer a replacement or repair as long as it has been returned within 14 days of receiving your purchase. Anything outside of this time frame will be assessed at our discretion. Wear and tear in the course of normal use is not considered a manufacturing fault. If you believe your item has shrunk after following the washing instructions on the inside of the garment, please take the time to review the measurements on the product listing after pressing your item in accordance with the instructions. If you send your item back for review and we find the measurements to be within tolerance, the item will not be replaced and return shipping costs will remain with the customer.
PLEASE NOTE: ALL SALE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS, EXCHANGES or CREDITS for change of mind / incorrectly chosen size on CLEARANCE SALE ITEMS.
Where an item is included as a "Gift with Purchase" promotion and item/s from an order are returned for credit or refund, the gift must also be returned. In the case that it is not returned, the RRP of the gifted item will be deducted from the refund or credit amount.
SHIPPING & SHIPPING TIMES
AUSTRALIAN DOMESTIC ORDERS
We ship all domestic orders using Australia Post / eParcel.
We offer the following domestic shipping options:
- "FREE SHIPPING" on all Australian domestic orders over $150.
- "$10 FLAT RATE" shipping for all orders $150 or under.
- $15 EXPRESS SHIPPING - all EXPRESS orders are shipped same business day using Australia Post's Express Service, provided your order is placed before 2 pm AEST.
Your domestic order can be fully tracked using the tracking number provided via email once your order has shipped.
NEW ZEALAND ORDERS
We offer $20 flat rate Express Shipping for all orders to New Zealand, using DHL Express. Your order can be fully tracked using the tracking number provided once your order ships and you can expect to receive your order in 2 - 3 business days.
All international orders ship with DHL Express based on weight and destination, with costs advised at checkout. Your order can be fully tracked using the tracking number provided once your order ships - shipping times will vary depending on your location.
During holiday periods, please allow up to 5 business days for us to pack your order. Once your order has been shipped you will receive a confirmation email containing your tracking information.
As we aim to have your orders packed quickly, we are unable to make amendments to any orders once they have been completed at checkout - for this reason, please choose carefully.
WORLDWIDE SHIPPING AND DUTIES
We ship worldwide, so wherever you are, you can get your hands on some Bohemian Traders treasures. To calculate shipping costs, follow the prompts at checkout.
Please note that all international customers are responsible for the payment of customs duties / charges on any imports. Please contact your customs office to confirm the relevant thresholds in your area.
If required, Bohemian Traders can be contacted via phone on +612 4367 8126, however please note that the quickest way to contact us is by email.